1. ✅ General Refund Conditions
- At Tiket Vacay, we understand that plans can change. However, most of our tickets are issued based on the policies set by our attraction partners.
- Some products are strictly non-refundable, while others may allow partial or full refunds under specific conditions.
- Each product page will clearly state whether refunds or exchanges are allowed.
2. 🔄 Exchange (Reschedule) Policy
- If your ticket allows rescheduling, you may request to change the date or time of your booking.
- Reschedule requests must be made at least 72 hours before your original visit date, depending on the attraction's rules.
- All reschedule requests are subject to availability and approval by the provider.
3. 🚫 Non-Refundable Scenarios
- No refund will be provided for:
- No-shows or missed entries
- Late arrivals that exceed entry cut-off times
- Expired tickets (for open-date products)
- Tickets marked as "non-refundable" on the product page
4. 🌧️ Weather & Attraction Closure
- In the event of venue closure due to weather, safety, or technical issues, we will assist you to reschedule or request a refund, depending on the attraction’s policy.
- Decisions for refunds in such situations are made by the attraction provider, not by Tiket Vacay.
5. 📝 How to Request a Refund or Exchange
- To request a refund or change, please contact our customer service team at cs@tiketvacay.com.
- Kindly provide your Order ID, name, and reason for the request.
- Our team will respond within 24 hours and guide you through the next steps.
6. ⚠️ Processing Time & Refund Method
- Approved refunds will be processed via the original payment method used during purchase.
- Refund processing may take 3–7 working days, depending on the payment gateway and bank handling time.