At Tiket Vacay, we aim to make your ticket booking experience smooth and hassle-free. This policy outlines how bookings work and how your tickets are delivered.
1. ✅ General Booking Terms
- All bookings are subject to availability.
- A booking is considered confirmed once full payment is made and you receive an e-ticket or confirmation email.
- Please ensure your contact details (especially email) are accurate when booking.
2. 📅 Ticket Types & Validity
- Open Date Tickets: Valid within a stated period (e.g. 3 months). You can visit on any operating day within that period.
- Fixed Date Tickets: Only valid on the specific date you selected. Changes may not be allowed unless stated otherwise.
3. 🎟️ E-Ticket Delivery
- Once payment is confirmed, you will receive:
- An Order Confirmation Email (usually within minutes)
- Your e-ticket via email (or WhatsApp if applicable)
- Most tickets are delivered instantly or within 15 minutes. Some may take up to 24 hours if manual confirmation is needed.
- Please check your spam/junk folder if you don’t see the ticket in your inbox.
4. 📱 How to Use Your Ticket
- Present your e-ticket (QR code or barcode) at the venue – printed or on mobile.
- Some attractions may require identity verification (e.g. MyKad or passport).
- Please check the attraction’s terms for entry rules, including age, height, or dress requirements.
5. 🕒 Missed Entry or No-Show
- If you arrive late, miss your entry time, or don’t show up, the ticket is considered used and is non-refundable.
- Expired tickets (especially for open date products) will not be reissued or refunded.
6. 🔄 Amendments & Changes
- Some tickets may allow date or detail changes, depending on the provider's rules.
- Please contact us at least 72 hours in advance if you need to amend your booking.
- All changes are subject to availability and provider approval.
7. ❗ If You Don’t Receive Your Ticket
- If your e-ticket hasn’t arrived within the expected time:
- First, check your spam folder
- Then contact us at cs@tiketvacay.com
- If the wrong email was entered during booking, we can assist in resending once verified.
8. 🧭 Attraction Operations & Changes
- Tiket Vacay acts as a booking platform on behalf of our attraction partners.
- While we do our best to ensure information is accurate, final schedules, operating hours, and availability may change based on the provider.
- If any attraction is closed due to weather, maintenance, or unforeseen events, we will assist you according to the provider’s policy.